General
Kai Beauty Secret is open by appointment only. To schedule an appointment, please book online. We do not accept any walk-ins.
Treatments
Details of our treatments and prices are available on our website.
Booking fee and confirmation
A non-refundable booking fee is required when you make your booking. We will deduct the booking fee from the total cost of your treatment after the procedure is complete. You can book an appointment on our website.
We will not confirm your booking until you have paid the booking fee. You will receive a confirmation email after you have paid the booking fee so, please make sure that you enter your email address correctly. The booking fee is non-refundable in the event of late cancellation or if you fail to attend your appointment.
Cancellations
We understand that you may need to cancel or reschedule your appointment. If you need to do this, please contact us at least 24 hours before your appointment. You will lose your booking fee if you fail to give us enough notice or if you do not attend a scheduled appointment. Persistent cancellations may result in full payment being required when you book an appointment.
Arriving for your appointment
Please aim to arrive 10 minutes before your appointment. If you are late for your appointment, the appointment time will remain the same and will not be extended. We reserve the right to refuse to carry out a treatment if you arrive after the scheduled start of your treatment and to charge the full price of the planned treatment. The salon has limited space and unless otherwise agreed upon, please do not bring children, other family, or friends along to your appointment.
Payments
All payments must be paid in full at the time of your appointment. We accept all major credit/debit cards and cash. No credit is given for any treatments for any reasons.
Eyelash extensions
Please note that we cannot provide eyelash extensions if you have an eye infection, have had recent eye surgery, or have a medical condition that affects your eyes. Please let us know if you have any medical concerns.
Before your appointment
Please ensure that you have removed all make-up around your eye area. Removal of any makeup around your eyes by our technician will shorten your treatment time. Do not apply any creams or oils around your eyes on the appointment day. If you wear contact lenses, please remove these prior to treatment.
During the appointment
We ask that you follow our instructions during the procedure and let us know immediately if you experience any discomfort. For the best possible results, please try to stay still, relax, and enjoy the experience.
After the appointment
We will give you aftercare instructions at the end of the appointment and you must follow these instructions to ensure the best, most durable results.
It is important that you do not get your eyelash extensions wet within the first 24 hours of application and do not rub your eyes or pull at the eyelash extensions, which can result in breakage, lash loss, and/or damage to your natural eyelashes. Avoid wearing contact lenses for the first 24 hours after treatment and do not wear mascara on your eyelash extensions.
Infill appointment
To keep your eyelash extensions looking their best, you should make an infill appointment every 2-3 weeks to replace eyelashes that fall out due to wear and tear or their normal life cycle. Please note that we only perform infills if we applied your eyelash extensions. If not, we will have to remove your extensions and apply a new set.
Waxing
Treatments are available by appointment only. You must be 18 or over to receive any intimate wax treatments. For all other treatments under the age of 18 you will require a parent/guardian to consent and be present. We reserve the right to refuse to perform treatments if you are under the age of consent.